The unique design of home services software is planned and put into effect to facilitate a streamlined operation that involves sending technicians to homes or facilities for performing installations, repairs, or maintenance work. The software comes up with a platform for the whole lot associated with any home services business starting from the scheduling, dispatch, and tracking of the movement of technicians to inventory management of spare parts. All key functions of home services software are digitized and consolidated within a shared framework.

Businesses dealing with swimming pool cleaning and plumbing to equipment installation rely upon home services software to make sure their technicians arrive on schedule and make their customers happy and content. However, its presence is less commonly observed among facility managers in spite of the extensive overlapping between on-site and off-site maintenance and repair services.

Rather, a number of facilities operate through combining manual procedures, spreadsheets, and a sporadic assemblage of technical tools and equipment. Even though to an extent, these methods prove effective, yet they’re not fully comprehensive in nature. The biggest advocates of these tools and techniques would also admit that they’re not totally infallible or efficient. Always, they do leave back lots of room for improvement.

Home services software fills in those improvement areas and delivers more. The software enables managers to gain a clear understanding of all things that need to be executed in connection with facility performance. It lets them become aware of the job requirements and available resources. As a result, they gain the competence to know the means to put projects on schedule, the locations to send technicians, the number of spare parts to order, and several other vital decisions.

Good, powerful home services software also offers a common umbrella for managers, technicians, and different other stakeholders to communicate and collaborate effectively. The software also facilitates the storage of all data and information related to customer contacts, work assignments, and special instructions in one place so that anyone can access anything necessary to maintain operational efficiency as per individual needs.

Another major characteristic of home services software is its ability to gather data, keep a track of it, and report on performance. With powerful reporting capabilities in tow, managers can derive essential insights like cash inflow and outflow, time expenditure, and strengths and weaknesses of teams and facilities.

Home Services Software

Home Services Software

Read on to find out how home services software can make your business more profitable in 2021. Regardless of whether you’re keen on adding extra hours of productivity or improving customer relations, home services software is the successful answer to all your efforts.

  • It improves the time to respond to service calls

Apparently, home services software includes additional work hours on a day-to-day basis by enabling technicians working on the frontline to save time and let through operational efficiency. From making the first call to a customer to the final payment processing, the contributions put forward by home services software are priceless.

Once a new call arrives, managers are able to quickly trace the nearest home service worker, check their schedule, and allocate the job thereafter. In doing so the business team supplements free hours by simply removing to need to inquire about availability or keep waiting for the time to get a response back. Just after the call with a customer ends, booking for the job is done and both the technician and customer are prompted to send confirmations. With a few more clicks, the technician gets all the necessary information that includes the following.

  • Customer contact details

  • Customer service history

  • Tools and parts requirement

  • Optimal route to reach the customer site

A professional stationed nearby can be geo-located to make sure the customer’s job is attended to and that too quickly.

  • It enhances the level of professionalism

Professionals, at all times, have in possession of the things they need to see to it their jobs are perfectly executed. That’s why home services software makes certain every essential piece of information is readily available to all employees.

Whether any customer’s service history needs to be reviewed, correspondence needs to be scrutinized to brush up memory, or a handbook needs to be referred again to conclude a tricky job, home services software is always geared up to come of help. It ensures information pertaining to all clients is saved automatically for consultation in addition to phone calls, text messages, or emails.

Furthermore, home service franchise owners can stockpile all training materials, step-by-step guides, and support FAQs in the company-owned private intranet that’s accessible from any device especially when fault troubleshooting via mobiles apps is required. What’s more, if none of these actions come up with the solution, employees can directly reach out to a colleague and seek help without the need to switch apps. In this manner, the technicians being abreast of what needs to be done can continue working without having to wait for help.

  • It leads to faster invoice approvals and processing of payments

Just like all other businesses cash flow is crucial for the home service business. And, the majority of customers don’t prefer to keep their invoices pending for payment. With home services software in place, professionals are able to carry out the following activities post completion of jobs.

  • Upload images of finished work

  • Ask for approval

  • Get sign-off from line managers

  • Send invoice to customers promptly

Once customers receive the invoice they may choose to make the payment at the site or later through an online payment facility. The home services software module can seamlessly integrate with any leading accounting software such as QuickBooks. In this way, the likelihood of doing redundant, mundane data entry jobs is eliminated.

  • It ensures productive training outcomes

Home services software offers support to derive improved training outcomes. This is accomplished by providing assistance to managers with the ability to delineate, implement, and assign customized training courses followed by progress tracking of the trainees. Quality assurance (QA) and adherence to business best practices are guaranteed by employing the capabilities of:

  • Real-time monitoring of jobs

  • Uploading of images post job completion for approval

  • Systematic archiving of customer communication history

These capabilities can also be put to use for keeping a watch on rogue employees and rewarding the deserving ones.

  • It provides in-depth reporting insights

Home services software is also capable of generating insightful reports that aid in detecting weak spots that call for improvement as well as star performers. It captures the potency of reporting and analytics as far as customer satisfaction for on-field jobs, revenue generated by field professionals, etc. are concerned.

Learn more about BrandWide’s home services software. Call us today to initiate a free consultation with one of our experts.

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