The multi-level functionality of franchise management in franchise software can help in significant cost savings for your business, besides providing many advantages on all operations levels. It’s important to showcase the incredible multi-level functionality of the software in managing a franchise. Read on to understand how this software benefits businesses from its unlimited usefulness. 

The functionality of franchise software at micro-level franchise management.

• Field service management

It comes to aid in managing schedules, helps field service reps to direct on-site job progress reports, and obtains sign-offs on job completion. The software helps automatically track the sources from where leads and referrals originate. The software also aids in reaching out to employees to offer necessary support or logging into the system in just a few simple clicks.

• Marketing

Franchise management software helps in carrying out automated market research and streamlining the management of your franchise management. It is used to develop better advertisements and email marketing campaigns to augment outreach to leads and make inroads into fresh markets. The software brings about the synchronization of all assets related to social media in a single easy, quick process to ensure systematic account management.

• Employee management

Automating and micromanaging employee schedules with comprehensive functionality is possible with this software in tow. It ensures that schedules aren’t jeopardized due to overlaps, missed shifts, conflicts, and unauthorized overtime. The software makes use of alerts and notifications to avoid such irregularities. Also, it helps keep records of employees’ start and end times, besides simplifying the process of generating payroll files. It helps curtail the burden of mundane managerial work with a line-up of automated reminders and ensures employees are always on task during office work hours. 

• Customer management

The software facilitates better customer communication, consolidating every correspondence within a single application supporting transmission media such as phone calls, text messages, and emails. The application helps in the easy, automatic archiving of every correspondence for future reference. 

It also brings about improvements in the processing of revenue reports, the generation of detailed reports focusing on customer operations, and the movement of leads and prospects through the various stages of the sales cycle. All these actions happen very efficiently, along with proper scheduling of tasks and events on the customer side.

The function of franchise software at macro level franchise management.

• Franchise management software brings about simplification in processing royalties as well as other fees. By integrating Automatic Clearing House (ACH), franchise software helps process royalty fees. In addition, it enables an application to verify the origin of electronic check transactions and gather data relevant to call reporting for the reconciliation of accounts.

• The software for franchise management achieves easier and faster completion of disclosure duties and simplifies the preparation and content of the Franchise Disclosure Document (FDD).

• Franchise managing software helps in the consolidation of the processes of management in franchise areas and territories via a single app, regardless of the device type, time, and location.

• Streamlined collection of profits and losses data broken down into the following categories for easy analysis.
  • Product cost
  • Labor cost
  • Operating expenses
  • Gross margin
  • Non-store expenses
  • In-store expenses
  • Net income

• It develops an intuitive dashboard that tracks and analyzes key performance indicators and their trends. Furthermore, the dashboard monitors each franchisee’s performance in real-time.

• It also helps automatically generate dynamic reports based on schedules that can be customized to help discern appropriate opportunities and steer clear of serious threats.

The franchise software’s field service and employee management modules help effortlessly handle the whole active, daily operations. 

In just a few clicks, activities that would’ve taken plenty of phone calls and travel time to and fro between field and office can be accomplished. The most notable features of franchise software in franchise management include the following.

• Streamlined communication

Franchise management software ensures information relevant to employees and customer contact details can be readily accessed. The software lets you make phone calls and send emails, text messages, or alerts from its built-in mobile app. 

At the same time, it is responsible for storing employee information, monitoring performances, and clearing invoices. All chats and communication histories are recorded automatically so that employees can go through detailed instructions besides being held responsible for performing tasks. 

Also, franchise software ensures important events, tasks, and appointments are automatically reminded in time via emails and text messages.

• Optimized scheduling

The software comes up with capabilities of consulting employee rosters and geographically locating field reps for remote scheduling of tasks. Instant notifications are sent to employees. Also, the start and end times of all events are monitored. 

The integrated calendar tool of franchise software helps automatically send alerts to users concerning any overtime hours or conflicts. Simultaneously the tool transmits notifications whenever any changes in events, tasks, or schedules are done. So, it’s evident that regular system checks and balances allow scheduling duties to be easily handed over to employees. 

• Jobs to invoice

This software is set in motion by assigning jobs by resorting to a centrally located call center or setting up communication between franchise owners and field reps. Once the employee confirms job completion, sign-off from the client can be taken after the necessary before and after photos of the job completion are uploaded to ensure quality assurance and subsequently proceed with invoicing. Post-job completion, payment collection can be done online or at the job location.

• Improved support capabilities

It makes sure streamlined communication and enhanced support run in absolute synchrony. When employees need help arises, franchise software in franchise management puts forward a quicker and more effective way to inquire. 

With readily available archived correspondence, employees can refer back to solutions. Moreover, employees can access the private digital library using the franchise intranet module. 

The digital library contains instruction manuals, guides, and training materials that employees can use when needed. It amplifies the level of freedom among employees. Also, considerable personnel and support resources are freed up, which can be dedicated to several other tasks.

• Performance monitoring

The mobile app incorporated within franchise management furnishes precision reporting and real-time monitoring with multi-level functionality. It indicates that the following essential elements can be monitored in real-time by taking recourse to the franchise performance module dashboard.

• Marketing campaigns
• Royalty fees
• Other fees
• Profit and losses data
• Franchise growth progress

In addition, the software helps generate and review dynamic reports for tracking and analyzing key performance indicators. Irrespective of whether you happen to be a franchisor keen on developing your brand or a franchisee aiming to augment overstore sales, the level of monitoring with reports and dashboards exhibited by franchise software is essential. 

And everything happens with absolute ease, so much so that the room for missing potential opportunities is ruled out.

It also makes the most of its integrated franchise development module. It results in:

• Customization of the sales processes adopted by the franchise
• The generation of sales pipeline reports
• The analyses of sales pipeline reports
• Effortless communication with leads and franchise brokers
• The movement of leads through the stages of the sales cycle till conversion
• Seamless management of handovers of jobs to customers post-completion
• The creation of welcome information for leads in the form of email campaigns
• Accessing, reviewing, and updating the contact details of leads as well as calendars while on the move