Ready-made full-service franchise management software renders many benefits of which the most discerning ones include the following.
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It helps in making customer relations better
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It helps in polishing up communications that happen among employees and customers
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It helps in giving a facelift to your existing customer service operations
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It helps in coming up with better automation opportunities
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It helps in bringing about highly profitable results
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It helps in improving employee satisfaction
A typical franchise management software from a leading brand offers the below-discussed facilities.
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Centrally functional contact management
Being the owner of a franchise points to interacting with lots of people. Such interactions take in defining strategies with investors at the executive level, dealing with customer issues directly, providing assistance to fellow franchise owners, reaching out to leads, and confirming stocks and supplies with vendors.
In general, managing franchises is synonymous with managing relationships because of which contact management tools enjoy tremendous value. You can keep track of the contacts of leads via spreadsheets. But that will lead to sheer wastage of time. At the same time coping simultaneously with manifold contact management tools is a difficult task.
In comparison, franchise management software is a superior choice. The software does automatic tracking of information related to customers, business partners, and others and keeps them organized. The centralized contact management hub helps simplify marketing, lead outreach, and customer relations. At the same time, the hub facilitates the easy movement of new leads through the various stages of the sales cycle. It allows you to precisely look for the lead you wish to contact with the help of intuitive search tools. Once the lead is traced you can set up instant communication via phone calls, text messages, or emails from the hub’s user interface.
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Capabilities to monitor employee performance and support them
Franchise management software does keep a watch on the performance of employees. It also comes up with support capabilities. Both these aspects are indispensable to keeping customers happy and content.
Firstly with refined capabilities for employee performance monitoring and support added in, adverse customer experiences that put your business prospects at risk will cancel out. The employee management module of franchise management software comes of considerable help by getting communication with employees streamlined. This facilitates providing support to field service reps when in case unexpected problems crop up. Employees are able to upload before and after pictures of completed jobs, get sign-off from senior management, and obtain prompt access to training materials and instructional guidelines through a privately managed franchisee intranet. The module also ensures the removal of scheduling errors or slipups that hold the chance of worsening relations with customers. In the event, a customer encounters a problem with the offered service, the employee management module of franchise management software makes it simpler to identify things that went awry and sees to it the concerned staff is answerable for the committed actions. Franchise management software also does automatic archiving of all correspondence that takes shape between employees and customers. This can be put under review by franchisors. Besides, you can automatically generate dynamic reports revolving around employee operations so that specific problems can be spotted and rectified.
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Automated sales-related tasks
Every franchise management software comes with automated salesforce tasks that primarily include the following.
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Managing leads
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Carrying out data entry
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Scheduling appointments
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Tracking inventory
With automation brought in, faster response time is achieved which customers appreciate. Also, it saves more time for staff so that they can put more focus directly on customer care.
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Uninterrupted mobility
In 2022, you’ll come across a mobile app for nearly all things. Therefore, it’s worthwhile to offer an all-inclusive mobile app fully integrated with franchise management software so that you can keep on with franchise operations while on the move.
Having franchise management software by your side, you can virtually be at the helm of digital operations simply from the palm of your hand. All modules of franchise management software are available through the built-in mobile app. It allows you to break free from the constraints of office hours and be of service to customers as and when needed.
In current times, the number of officially active mobile phones has far outnumbered the global population. Therefore, no wonder, businesses to a great extent are done while on the move.
Read on to learn how the built-in mobile application put forward by franchise management software does a good turn for franchisors and franchisees/franchise owners. Regardless of whether you own a single franchise unit or you’re an established franchise developer with a great many outlets, embracing mobility with franchise management software adds value and makes your business more flexible.
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Mobile app for franchise management software helps secure greater return on investment when it comes to marketing.
Franchise management software helps polish up your marketing campaigns. How? It allows you in carrying out research, creating, and deploying marketing campaigns, and reviewing their outcomes. These actions can be executed from literally all kinds of devices. In addition, franchise management software ensures its built-in mobile app gives you complete control to handle the operations of your website in a way as to tweak the largest online asset of your franchise brand.
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Mobile app for franchise management software helps lay hold of more leads and evolve your franchise brand while on the go.
In case you’re putting more focus on franchise development it’s crucial that you’re always plugged into ongoing market trends and developments. Also, it’s necessary to pay attention to all leads. Franchise management software exhibits unparalleled flexibility and mobility. At the same time, its integrated mobile app aids in enhancing the efficacy of the efforts you put in towards the growth of your franchise.
Always keep yourself well-informed about your business so that latent opportunities aren’t missed out. Franchise management software helps in the generation of sales pipeline reports and automatically directs them to your email thereby ensuring you don’t overlook a single key performance metric. The schedule for the generation of sales pipeline reports can be set as often as you wish. The reports can be accessed from all mobile devices. This implies being at the helm of affairs is just at your fingertips. Moreover, franchise management software sends out instant alerts when new leads are traced so that contact with them can be expedited. One of the most effective ways to boost the conversion rate of your franchise is a quick follow-up. Even if you make a one-hour delay in responding, odds are high you lose a conversion. Also, if your business doesn’t support mobility, it will only add to your woes as you’re no longer available after the close of business hours. In this day and age, that’s a huge problem.
Maintain continual and ready access to robust lead generation tools in a bid to streamline the conversion process. The mobile app incorporated into franchise management software enables you to gain access to leads and their contact details as well as schedule calendars while you’re on the move. This will ensure passive leads are converted into new franchise owners from entirely your mobile device. The app allows you to do everything right from making good use of intuitive sales pipeline reports and developing powerful email marketing campaign builders to creating high-yielding lead generation campaigns. What’s more, the mobile app helps establish communication with lead portals or brokers. It also makes sales reps capable of receiving alerts instantly whenever leads respond and reciprocating them with follow-up messages. All correspondence that transpires between leads and sales is put in appropriate records so that communication can be reinitiated from the point you left off. Franchise management software has equipped the mobile app with the facility of scheduling meetings by using the calendar without the need to change applications in between.
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The mobile app for franchise management software is in charge of staff operations, handling job site functions, and processing payments literally from everywhere.
Away from the primary benefits franchise management software renders, the mobile app is also of service in adding immense value to individual franchisees. Here are a few things franchise unit owners can use the consolidated mobile app to a good advantage.
Get to the bottom of scheduling problems and resolve them. The field service management module can be accessed from the mobile app that authorizes franchise owners in creating and assigning jobs or changing shifts from devices regardless of their type and location. Once they consummate the change, it can be intimated to both employees and customers straight away via email or text messages. Following this, the franchisees can keep a watch on the field reps to send back confirmation in real time.
Get the sign-off done for a completed job at the site itself and do payment processing subsequently. A mobile app provided by franchise management software can be used by field reps to upload before and after pictures of the completed job. It can be used to facilitate on-the-spot sign-off by the customer online. Furthermore, the app can be utilized to generate invoices for rendered services and collect payment irrespective of time and location.
