Hub & Helpdesk for the Connected Franchise
Effective Franchise Management & Collaboration Platform
Keep Your Franchisees Engaged
Keep your franchisees engaged by sharing documents, news, and updates. Help your franchisees by resolving their requests on time, every time.
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Share Files and Documents Across Units
Organize your files and documents into private and public folders and share with your units
- Organize your files and documents into private and public folders.
- Keep files organized according to your processes.
- Share files and folders with your units.
- Invite your units to upload and share files with you.
Improve Information Exchange Among Your Units
Use Brandwide’s franchise software to improve communication and information exchange among franchise units. Create a community and a central place for communication between the units and corporate.
- Establish a community site for franchise owners to share ideas and ask questions.
- Engage owners by sharing news and updates.
- Help owners find all the information they need from one central place.
- Share ideas and best practices with owners.
Support Your Units At Every Step
Help your units with a comprehensive franchise software helpdesk that tracks the entire support process from capturing support requests, assignment, escalation, and resolution.
- Define step-by-step helpdesk process that matches the size of your support team.
- Provide support using Brandwide’s franchise software from channels that your franchise owners use such as CRM, email, phone, and chat.
- Guide franchise support reps through a defined support process from assignment to resolution.
- Escalate or re-assign tickets if not resolved within a defined time-frame.
- Record solutions and lookup common solutions from a library.
Our Customers Get Results
We needed a way to internally run our business so that franchisees didn’t have to … We chose the team at Soffront. It’s a full massive CRM, stronger on an enterprise level than others.
We use BrandWide by Soffront to manage and communicate with our franchisees and customers across the globe.
We chose BrandWide after a rigorous selection process. We look forward to using BrandWide to standardize our processes and improve collaboration between our locations.
Frequently Asked Questions
You can add as many units as you need. We have helped both emerging and established franchise brands.
Yes, you can share news, press releases, and updates to your franchisees using BrandWide.
Your franchisees can ask for assistance within BrandWide. You will be able to track and manage all assistance requests. You will be able to communicate to your franchisees for resolution and close the requests on time.
Yes, you can define your own support processes (if you have more than one) in BrandWide including steps, tasks to be completed, automated emails and text messages, and more.
Our pricing is affordable and tailored to your unique needs. Please contact us at firstname.lastname@example.org to enquire about pricing.
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