Hub & Helpdesk for the Connected Franchise
Effective Franchise Management & Collaboration Platform
Keep Your Franchisees Engaged
Keep your franchisees engaged by sharing documents, news, and updates. Help your franchisees by resolving their requests on time, every time.
Share Files and Documents Across Units
Organize your files and documents into private and public folders and share with your units
- Organize your files and documents into private and public folders.
- Keep files organized according to your processes.
- Share files and folders with your units.
- Invite your units to upload and share files with you.
Improve Information Exchange Among Your Units
Use Brandwide’s franchise software to improve communication and information exchange among franchise units. Create a community and a central place for communication between the units and corporate.
- Establish a community site for franchise owners to share ideas and ask questions.
- Engage owners by sharing news and updates.
- Help owners find all the information they need from one central place.
- Share ideas and best practices with owners.
Support Your Units At Every Step
Help your units with a comprehensive franchise software helpdesk that tracks the entire support process from capturing support requests, assignment, escalation, and resolution.
- Define step-by-step helpdesk process that matches the size of your support team.
- Provide support using Brandwide’s franchise software from channels that your franchise owners use such as CRM, email, phone, and chat.
- Guide franchise support reps through a defined support process from assignment to resolution.
- Escalate or re-assign tickets if not resolved within a defined time-frame.
- Record solutions and lookup common solutions from a library.