Hub & Helpdesk for the Connected Franchise
Effective Franchise Management & Collaboration Platform
Keep Your Franchisees Engaged
Keep your franchisees engaged by sharing documents, news, and updates. Help your franchisees by resolving their requests on time, every time.
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Share Files and Documents Across Units
Organize your files and documents into private and public folders and share with your units
- Organize your files and documents into private and public folders.
- Keep files organized according to your processes.
- Share files and folders with your units.
- Invite your units to upload and share files with you.
Improve Information Exchange Among Your Units
Use Brandwide’s franchise software to improve communication and information exchange among franchise units. Create a community and a central place for communication between the units and corporate.
- Establish a community site for franchise owners to share ideas and ask questions.
- Engage owners by sharing news and updates.
- Help owners find all the information they need from one central place.
- Share ideas and best practices with owners.
Support Your Units At Every Step
Help your units with a comprehensive franchise software helpdesk that tracks the entire support process from capturing support requests, assignment, escalation, and resolution.
- Define step-by-step helpdesk process that matches the size of your support team.
- Provide support using Brandwide’s franchise software from channels that your franchise owners use such as CRM, email, phone, and chat.
- Guide franchise support reps through a defined support process from assignment to resolution.
- Escalate or re-assign tickets if not resolved within a defined time-frame.
- Record solutions and lookup common solutions from a library.