Have you decided to adopt a CRM solution for your franchise business, or you’re looking to replace the existing one? Don’t worry, BrandWide have you covered!
Here in this article, we’ll get you hold of the best franchise CRM that fits the need of your organisation. So, let’s have a look at the features of the best franchise CRM software:
Cloud CRM integration
The business model for franchise consists of a franchisor who is responsible for managing the overall business, the franchise managing operation works in the middle and the consumer receiving the products are at the end. A Cloud-based CRM utilises cloud integration to simplify the franchisor operation by streamlining all the levels of a franchise business. Using BrandWide franchise CRM software, professionals can easily retrieve the information up or down through the different levels of management as per the need they’re seeking.
Intuitive reports and analytics
In a franchise system, big data is a crucial tool that helps to provide a top to bottom view of the entire business. The franchise CRM is designed in such a way that makes it easy for franchise owners to recognise trends that are taking place across the business. Also, it helps them to identify location centred issues that fall outside the normal boundaries of daily operation. As a franchise owner surely, you have a wide range of business activities that you’re accountable for tracking. How do you think you can manage all of that? This is when a well-managed franchise CRM software comes in to help and make it possible for you to pull out custom reports at a few seconds and helps you to determine the analytics given therein.
Automated workflows
Workflows are an important part of your franchise lead management system. Tailoring and applying workflows will help you to design the system according to your specific needs and activities taking place. Using a CRM solution helps you to effortlessly automate your redundant task, which otherwise would have taken a lot of time. By doing so, your sales team will be able to spend more time on high-value work, such as understanding the behaviour of customers and moving towards a rewarding process. Furthermore, by mapping a process, you can automatically send and record all the corresponding need and set follow up for the task.
Tracking of status & Source
We assume, as a franchisor, you must be busy in managing multiple business tasks. As a result, you don’t really have time to concentrate on lead management which is an ideal part of your franchise business. To help you with this, a franchise CRM comes with a built-up lead management system that’s specifically designed to address franchise centred lead status and tracking system. Utilising the software, you can also technically distribute and track the source of your brand’s FDD, linked to your candidate record. To learn more about source tracking, click here.
Operational support
Whether you’re just getting started with the idea of a franchise business or looking for an opportunity to maximise your brand, you’ll always need a franchise operation system to manage the level of cohesion in your business. Yes, once you start using a franchise operating system, it switches from a development software to a building tool that is centred around franchise owner management. All franchisees require a system that offers robust support to manage daily activities, that includes royalty calculation, scheduling, planning of resources and tracking of sales. Thus, using a franchise CRM helps to offer all of this smart solution and facilitates processes across the franchise unit, so that functions are persistent at every location.
Now that you already know, how a franchise operation can help your business, it’s time for you to determine whether you at all need a franchise CRM or not.
Do you need a franchise CRM?
A franchise is like any other business that highly relies on its customer to achieve success. At the same time, a franchise’s sales are driven highly by customer relation. So, to have the best customer relationship as possible, you surely need a good CRM to connect and communicate with your customer base. But how will you know when it’s time for you to buy a franchise CRM?
The good news is that if you concentrate on a few clear indications, it can help save your franchise business from some pain points. Let’s see what are those signs, that indicate you need a franchise CRM.
- If you don’t have any centralised source for information
If you and your team are still using spreadsheets, and google sheets to manage your billing, data and invoice to manage your stacks of business cards, then you’re losing the right opportunity. And over that, if you have multiple places where you store your franchise sales information, you’ll know you need a franchise CRM.
Using a franchise CRM to have an integrated overview of all information, relating your marketing, leads, sales kept in one single database, can help you make real-time decisions.
- Monotonous manual system of reporting
A manual system of reporting is time taking and not scalable. So, if you see that you’re spending a lot of time in making reports manually, chances are high that you need a franchise CRM.
A franchise CRM can enable you to retrieve a customizable report on the basis of the information that’s relevant to your franchise operation. Automating your reporting process will certainly buy you some more time to focus on the most essential part of synthesising data.
- Redundancy and consistent data errors
Keeping information outside of a franchise location is not so easy, there’s always a chance to of making valuable data errors and redundancy in work. But with franchise CRM software, your leads could easily walk through the door with your sales team. Thus, having all of your lead data in place and reducing the repetition of your work surely helps to ensure your franchise growth.
It’s tough for people outside the franchise world to assume all the functionalities that a franchisor needs from a franchise software. But BrandWide has made it possible every franchise owner, it’s a one-stop destination for all your franchise needs!
- If your sales process is inconsistent
An occasional bait that most of the companies fall for is an inconsistent process of franchise sales. That’s because if every individual in your sales team has a different process, with multiple slots for follow up, all of it becomes a complete mess.
To overcome, standardising your sales operation is necessary so that your sales reps can concentrate on the thing they are best at. Now before you implement a franchise CRM, let me give you a warning that just getting a franchise CRM solution is not enough. A consistent process of sales needs more effort than just implementing CRM. But to actually accomplish consistency you need to have a franchise software that easily automates and follow up your activities.
Concluding Lines
We guess, by now you’ve understood that for a small business it might be easy to manage customer relationship using a google or an excel sheet. But as you grow your franchise business towards a larger one, running your brand with a simple spreadsheet becomes impossible.
Ultimately, it’s your call to decide what your franchise truly needs. But you cannot deny the boons the best franchise CRM offers.
What are you waiting for, to get the feature-rich franchise CRM to approach us today? We’ll set a demo with our expert. You can also directly call us at (510) 413-9000 / 1-800-763-3766.
