When it comes to a modular design for franchise software, the architecture is non-negotiable irrespective of the types of industries in which franchises are built.
The design, fabrication, and processing of several franchise software modules offer numerous advantages.
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The modular framework of franchise software leads to a quicker time to reach the market.
By making use of modular processes franchisors and franchisees discern the ability to drastically reduce the time required to get products readily accessible to customers. When a certain product is composed of modules its assembly can be carried out off-site following which the transportation of the product to its destination can be achieved. Prior to its shipping, the product can be completely assembled and tested. As a consequence, the amount of time needed for the product to start up on-site is significantly reduced.
The advantage holds equally good when you’ve got module-based franchise software. The software can be set up very fast regardless of whether there’s a requirement for a singular module setup or an all-embracing franchise software solution. In case, you’re particularly trying to find out franchise software with powerful management capabilities in connection with only field services, the need to have a full-service system installed with functionalities you’ll barely use becomes optional.
When you settle on modular franchise software, you can put full focus on your exact requirements. In this way, you can greatly bring down the learning curve so that you can get going with the solution faster. When you’re scouting out a complete system, the need to have modular architecture becomes imperative as each of the modules is brought to being to perform its unique function. This is indicative of the fact that time-consuming problems related to software incompatibility are eliminated. Furthermore, your system is less in jeopardy of data loss, breach, or corruption. Substantial reduction in the learning curve can also be achieved as you can derive training and support from the sole franchise software vendor that knows everything thoroughly.
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The modular framework of franchise software helps in a significant reduction in costs.
In a typical franchising scenario, modular processes in franchise software help reduce labor and operational expenses through the shortening of project timelines, effective use of raw materials, and fewer crew members for offering field services.
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The modular framework of franchise software results in considerable money savings.
When you choose module-based franchise software, you’re required to only pay for those modules you put to use. So you can avoid buying a complete system filled with components that have no relevance to company needs. Even the software ensures the onboarding of employees and franchisees happens quickly so that instead of using up a sizeable time to receive training for weeks people right away can go to work and increase overall productivity. Plus, you can save money on operational costs while troubleshooting problems because of the simple reason that all the modules are provided by a single vendor.
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The modular framework of franchise software provides improved quality assurance in terms of the response time to fix bugs.
When it comes to manufacturing industries, the modular prototype makes quality assurance better by allowing production teams to examine individual components before they’re shipped. The backdrop is slightly different as far as the franchise world is concerned, even though the result is the same eventually. Modular architecture in franchise software gives rise to enhanced quality assurance and quicker troubleshooting. The modular representation, in this case, facilitates easy and speedy detection of software bugs and problems because of the provision of isolating them to a single module. This signifies the idea and intent of putting more and better focus on developer efforts instead of scrutinizing an entirely archaic franchise software system with a fine-tooth comb.
Fundamental modules of a typical franchise software
Regardless of whether you’re the owner of a well-established franchise, you have recently started and thinking about expansion by having your business franchised, or you’re a prominent franchisor equipped with some franchise units, franchise software helps you by amplifying sales, achieving high franchisee and customer satisfaction levels, providing in-depth reporting and monitoring of how as a franchisor you can manage franchisees.
The staple modules in every franchise software include the following.
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Franchise development
In recent times franchising has emerged as one of the easiest and fastest approaches by virtue of which companies can make powerful inroads into both new as well as existing markets. In keeping with this drift, the inclusion of the development module in franchise software has been put on top priority by both new and seasoned franchisors.
The franchise development module comes up with an intuitive technologically enhanced platform that helps you be at the helm of franchise operations. It comes to your aid by spending more time reaching out to prospects and less time performing daily repetitive, low-value administrative tasks.
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Franchise marketing
The corporate features put forward by the marketing module of franchise software help in easily showcasing your franchise and its credentials. The intuitive processes associated with the marketing module help get the most out of your franchise resources and optimize outreach to leads and prospects.
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Franchise management
The management module of franchise software provides you assistance to be in charge of franchise unit owners by maintaining a list of franchise owners and keeping records of all communication chain that takes place with them at a centralized place.
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Franchise onboarding
The onboarding module of franchise software facilitates the hiring of franchisee candidates, getting the sign-off on their respective franchise agreements done, and bidding them welcome into the franchise fold. Being efficient, intuitive, and feature-rich, the onboarding module enjoys completeness in terms of its ability to keep a comprehensive tasklist presenting multiple points of consideration. This master database can be classified into pre-opening and post-opening tasks. What’s more, it can maintain other checklists to make sure all tasks happen systematically.
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Franchise training
The training module of franchise software is endorsed by a powerful learning management system. Its efficacy can be leveraged for the creation of training courses that are either accessible openly or protected with passwords. It can support a wide-ranging selection of multimedia created from content-related inputs of various formats such as text, pdf, ppt, videos, and others. The learning management system is also capable of creating quizzes to examine the level of comprehension acquired by each of the participants.
Several training courses can be assigned to franchisees and employees. In addition, franchisees are authorized to develop courses for assignment to their corresponding employees. The learning system is propped up by a robust data-tracking layer that keeps a watch on activities taking place within the learning management system. The functionality also sets on record the extent to which training courses have progressed or study materials have been downloaded and viewed.
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Franchise finance
The finance module of franchise software enables you to bring about an improvement as far as cumulative reporting of data related to royalty and different other fees and their collection is concerned. These fees are paid by franchisees to the franchisor to run the business using the latter’s brand identity. The module simplifies the process associated with the submission of financials through automatic or manual calculation of royalty fees at various levels from franchisees to area reps. The module houses financial data with maximal accuracy and makes you acquainted with automated processes.
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Franchise survey module
The survey management module of franchise software allows you to obtain and collate valuable feedback coming from several stakeholder contacts that are part of the system. The following multiple surveys can be brought into being by authorized users.
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Franchisee satisfaction
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Marketing
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Research
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Customer satisfaction
Feedback and comments received from these surveys are gathered and reviewed to make sure the products and service offerings are improved and you rank well in your specific industry type as well as market trends for franchisee owners and customers to be cognizant of. Besides the survey module is also flexible to take the following actions.
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Send a survey to already existing contacts
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Publish them on the website
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Publish them on social media
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Put reports on display from a comprehensive dashboard for viewing and analyzing purpose
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Franchise support/ticketing module
Franchise software comes up with an easily navigable solution to attend to customer support needs. The support/ticketing module is capable of incorporating a multitude of support channels, automating frequently occurring tasks, keeping track of key metrics, and diminishing the effort and time needed to offer support to franchise owners.
The support/ticketing module is made intuitive to see to it the knowledge that franchise owners and employees have acquired is retained in the long term. The module also immediately and directly guides and trains participants on franchise processes thereby helping them in achieving better and faster performance objectives. Moreover, the module accommodates highly interactive training tools that offer online guidance to end-users for optimally using the platform thereby doing away with the need for support calls.
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Franchise job scheduler
This module is equipped with compelling service management capabilities that aid in keeping an eye on leads. Consequently, the conversion of leads into sales can happen with more ease and swiftness.
Franchise software is armed with a robust field service scheduling module that provides access to franchisors, franchisees, and field reps to schedule jobs.
The scheduling feature of the module helps in the creation and assignment of new jobs to field reps from all kinds of devices. Relevant notifications are sent to franchisees, employees, field reps, ad customers concerning job schedules via text messages or emails. An Android or iPhone-supported mobile app is utilized by field reps to obtain information about jobs allocated to and confirm them.
The module comes to your help to trace the geographical location of the field reps by means of a centrally managed dashboard. This is usually done while job orders are being taken. The feature expedites easy monitoring of the availability of field reps through their real-time calendar view. Depending on field rep and client availability, jobs can be assigned or reassigned. What’s more, the module gives you full information on the level of satisfaction and client experience post-completion of a job by the field rep and the revenue so generated out of it.
The module helps in job assignment from a centrally operated call center. Alternatively, it can assign jobs to field reps through their reporting franchise owners. Once the job is complete, field reps are enabled to upload before and after pictures, obtain sign-off from the client, spot-generate the invoice at the client’s location and collect payment right away. Also, invoices can be generated from the franchise office and payments can be collected online.
